How to handle feature requests from users with Intercom and Github

A hands-on process we use to get from feature requests to happy customers

Image for post
Image for post
Photo by Clem Onojeghuo on Unsplash

The full process

1. Receive requests via Intercom

2. Create user story and link to Intercom

3. Prioritize on Github

4. Implement

5. Inform Customer

6. Evaluate

7. Remove feature

Closing words

Written by

Agile Coach, Business Innovator, Software Engineer, Musician

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store